Job Description

Job Description

Job Description

Commercial Operations Manager

Cycle Company: Cycle Pharmaceuticals Inc

Location: This is a remote role within the US, but candidates will ideally be on the East Coast time zone

Position Summary: This is a full-time position within our Commercial Operations department

Salary: This position is paying between $140,000 - £150,000 base salary depending on experience

The Opportunity

We're looking for a dynamic and highly organised Commercial Operations Manager to play a pivotal role in building and scaling Cycle Pharma's US Commercial Operations function. This is an exciting time to join Cycle Pharmaceuticals as we continue our rapid growth and expansion.

In this role, you'll work closely with the Head of Sales Operations and Commercial Operations and collaborate across key business areas to shape how data, insights and technology drive our commercial success. You'll help design, implement and enhance the systems and tools that power our business including; Cycle Pharma's Data Operations, Commercial CRM, DataMart, Analytics Platform, and cross-functional BI reporting. Your expertise will be key in ensuring that our teams have the right data, insights, and systems to make smarter decisions, operate efficiently to deliver results.

Our Company

At Cycle, we believe that Every Single Patient Matters . This is at the heart of why we work and were looking for people to join our team who share our vision. We know that life-changing treatments need life-improving product support to match, because when you put the two together, great things can happen.

Our core focus areas include rare metabolic, immunological, and neurological genetic conditions and Oncology/Hematology, where we improve existing drugs, repurpose them for new uses and bring generics back to market. Using cutting-edge drug delivery technologies, we enhance the efficiency of treatments, offering patients greater freedom and choice.

Headquartered in Cambridge, UK, with a significant US presence, Cycle has scaled rapidly and was named one of the UK's fastest-growing private companies by The Sunday Times (Sunday Times 100 2024 & Sunday Times 100 Tech 2025). If you want to know more about what we do then, why not check out our website and take a look at some of our patient stories: Patient Stories - Cycle Pharma

What you will be doing:

• Partner with cross-functional teams including Sales, Market Access, Product, Supply Chain, Finance and Marketing to provide and deliver impactful data and technology solutions.
• Implement, enhance, and maintain Cycle's CRM, DataMart, and BI reporting infrastructure.
• Collaborate with external vendors and service providers to manage the accurate and timely delivery of commercial data, analytics, and reporting outputs.
• Contribute to the ongoing development of Cycle's Commercial Analytics, evolving dashboards and reporting tools that empower business users to make data-driven decisions.
• Deliver operational and analytical support across critical areas including CRM management, targeting, segmentation, territory alignment, and field performance tracking.
• Deliver digital automation and data process improvements in partnership with Sales, Marketing, and IT to streamline workflows and enhance efficiency.
• Stay ahead of emerging trends and technologies in analytics, automation, integrations, and AI bringing fresh ideas to continuously improve Cycle's commercial operations ecosystem.

Skills and experience that will help you to succeed in this position:

• Bachelor's degree in a relevant field.
• Proven experience in a Commercial Operations, Sales Operations, or Analytics role within the Pharmaceutical or Biotechnology industry.
• Confident user of operating Sales CRMs (Salesforce, Veeva, or similar) and familiarity with commercial data sources (IQVIA, Symphony, Definitive, etc.).
• Solid understanding of Life Sciences Commercial processes (Customer Engagement, Targeting, Alignment, Incentive Compensation, Marketing Operations, Pharmacy, Finance, Patient Services).
• Strong analytical and technical skills, including Excel, SQL, Python and exposure to BI tools such as Power BI or Tableau.
• Excellent communication and organisational skills, with the ability to collaborate effectively across functions and levels.

What can we offer to you

We have an agile working policy which allows employees the flexibility to manage their appointments, start and finish times around our core working hours and the business need and deliverables. In addition to being part of a great team and doing things that will make a real difference to patients' lives, you will enjoy all the benefits that brings:

• Competitive salary based on experience
• A collaborative high performing work environment
• Performance based bonus
• Opportunity to join a fast growing and ambitious business
• 100% employer paid membership for Private Health Insurance
• Life Insurance
• 401k plan

Diversity and Inclusion statement:

At Cycle Pharmaceuticals, we are committed to creating an inclusive, respectful, positive and diverse workplace. We do not discriminate on the basis of race, colour, religion, gender, age, disability, or any other protected characteristic. We actively support and embrace diversity, and we are working to build a team that reflects a wide range of backgrounds and perspectives.

We value your unique contributions and encourage you to join us in shaping a more inclusive future. If you require any reasonable adjustments - whether during the application process or in the workplace - we will be happy to support your needs. At Cycle, equality, inclusion, and respect are at the core of everything we do. We fully comply with all applicable employment laws, including those related to non-discrimination, work authorization, and employment eligibility verification.

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