German speaking Customer Success Account Manager Mercier Consultancy is seeking enthusiastic German‑speaking Customer Success Account Managers to join our rapidly growing software company in Greece. This role offers an exciting opportunity to engage with clients and ensure they derive maximum value from our innovative software solutions. Key Responsibilities Serve as the main point of contact for German‑speaking clients, fostering trust and rapport Oversee the onboarding process for new clients, ensuring comprehensive training and support Proactively identify and resolve client issues, enhancing their experience with our software Maintain detailed records of client interactions and monitor progress to ensure effective communication Collaborate with clients to create customized strategies that align our products with their business goals Collect and analyze client feedback for continuous product improvement Work with internal teams to address any technical or operational concerns impacting client satisfaction Requirements Fluency in German and English, both spoken and written Experience in customer success, account management, or a similar role Excellent communication and interpersonal skills Technical understanding of software solutions and the ability to convey complex ideas simply Strong problem‑solving abilities with a client‑centric approach Knowledge of CRM systems and customer support tools is an advantage Willingness to relocate to Greece and thrive in a diverse work environment Benefits Competitive Monthly Salary Monthly Performance Bonus Fully Paid Relocation Package (Flight, Transfer, and Hotel) Health Insurance 2 Extra Salaries Per Year Fully Paid Training And More… Seniority level Entry level Employment type Full‑time Job function Consulting Industries IT Services and IT Consulting #J-18808-Ljbffr Mercier Consultancy
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