Job Description

Order Fulfillment Specialist

Join our dynamic team as an Order Fulfillment Specialist, where you will play a pivotal role in ensuring customer satisfaction by managing accurate and timely order processing. This entry-level position requires you to handle requests, provide customer service, and offer routine support for products and programs in accordance with our high customer service standards.

Responsibilities:

• Receive and process customer inquiries, ensuring clear communication with all related teams.
• Provide regular status reports for outstanding inquiries and orders.
• Prepare and review quotes and proposals.
• Prioritize and process customer orders effectively.
• Generate specific and clear customer requirements for all implementing organizations.
• Schedule and release orders for shipment in accordance with policies and customer requirements.
• Prepare invoice and billing documents per order terms.
• Resolve customer issues related to warranty, suspense, deficiencies, and contract or purchase order issues.
• Provide after-hours support for outages and emergencies.
• Collaborate with LTSA and Sales teams to develop and establish a centralized tracking system.
• Support the development and improvement of processes and procedures.
• Assist in investigating and resolving routine problems.
• Coordinate activities with other internal departments to meet customer needs.
• Support Customer Master entry and maintenance.
• Provide feedback to higher classified personnel on important customer issues.
• Minimal overnight travel (less than 10%).

Essential Skills:

• Ability to handle multiple quotes and orders simultaneously while prioritizing work based on schedule demands.
• Basic knowledge of power plant operations, manufacturing techniques, and capabilities.
• Bachelor's Degree in a technical or business-related field from an accredited college or university or equivalent in directly related work experience.
• Minimum 3 years of directly related experience and/or training, or equivalent combination of education and experience.
• Proficiency in Microsoft Office.
• Ability to read, analyze, and interpret business periodicals, journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Strong mathematical skills, including working with concepts such as probability, fractions, percentages, ratios, and proportions.

Additional Skills & Qualifications:

• Experience with order processing, quoting, order entry, invoicing, and billing.
• Customer service-oriented mindset.
• Strong communication skills for effective interaction with all levels of employees.
• Ability to protect confidential information and ensure proper control of Export Controlled Data.
• Maintain the highest degree of honesty and integrity.

Work Environment:

You will undergo 6-8 weeks of onsite training, after which you will work 3-4 days per week in the office. The normal schedule is 45-50 hours per week, with on-call duties as needed on some PMs and every 2 months on weekends. The position is based in a corporate office setting and could transition to a permanent role within 6-12 months.

Job Type & Location:

This is a Contract position based out of Orlando, FL.

Pay and Benefits:

The pay range for this position is $28.00 - $30.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Application Deadline:

This position is anticipated to close on Nov 28, 2025.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

Job Tags

Permanent employment, Contract work, Temporary work, Work experience placement, Work at office, Night shift, Weekend work, 3 days per week,

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