Job Description

Location: Chicago, IL or Remote Start: Immediate Duration: Full-time employee, long term Instant Connect Enterprise (ICE ) brings all your teams’ voices into one ecosystem, running all voice, text, and data over the Internet Protocol (IP). As the world’s leading interoperable tactical communications platform for military, government, and heavy industry, ICE talk channels connect teams across any network and device—consumer radios, specialized military radios, smartphones and laptops, phone systems, and more. Users can push-to-talk, text, or call teammates on shared channels, anywhere in the world. ICE offers several cutting-edge features, including: Dynamic Talk Group: a “super patch” that can connect channels, previously patched channels, people, or groups—all in seconds. Translation : channels can be enabled for real-time translation, with support for 70+ languages. Voice for ATAK: a plugin for the Android Team Awareness Kit, adding talk channels to the popular situational awareness app used every day by the U.S. Military and its allies. Ops Log: automatically captures and organizes all communications — voice transmissions, texts, comments, and more – for every channel assigned to a mission or operation. At Instant Connect, you’ll help shape solutions that enable military units, first responders, and industrial teams to act fast, stay coordinated, and succeed under pressure. By joining our innovative team, you’ll tackle real-world challenges with a purpose: to help tactical teams accomplish their missions. If this sounds like the kind of impact you’d like to have, we’re ready to talk! P.S. – Instant Connect Software LLC is affiliated with the Dillon Kane Group (dillonkane.com ), a Chicago-based leader in innovative technology solutions that has been serving diverse industries since 2002. Role We’re looking for an experienced Presales Engineer to join our high-performing team. This person may work remotely with the rest of the sales team. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. For this position, the candidate must hold active US Secret Clearance. Job Requirements 10+ Years experience in Radio over IP and Voice-over-IP pre-sales engineering experience. Strong background (CCNP + level) in routing, switching, QoS, unicast, multicast, and IP telephony Experience in drafting statements of work, defining technical requirements, documenting deliverables Strong background in customer-facing sales and engineering presentations and demonstrations. 10+ Years experience in implementing RoIP and VoIP solutions to include: Determining pinouts for radio interface cables Radio gateway configuration experience with Cisco Routers, CisTech, Vocality (DTech), and JPS. Experience in troubleshooting unicast and multicast networks Experience integrating solutions with IP PBX’s to include Cisco Call Manager, Asterisk, Avaya, and Mytel systems. Strong understanding and experience with US DoD Tactical Networks Creating as-built documentation Develop test plans for site acceptance Provide post-sales technical support as needed Create/contribute to product manuals Contribute to testing of QA/QC of Beta products Provide remote technical support to customers as needed Deliver product training to partners and end customers Experience managing and motivating engineering teams Familiarity with the US Department of Defense’s Joint Interoperability Test Command’s (JITC) Certification process #J-18808-Ljbffr Instant Connect

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