Job Description

Technical Writer

Location: Remote

Type: Full-Time

Undergoing a major PCI remediation initiative and is seeking an experienced Technical Writer to support standardized documentation efforts across infrastructure, networking, and compliance teams. This role is highly collaborative and will partner closely with engineers and auditors to capture technical requirements, update legacy documentation, and produce clear, audit-ready materials.

Responsibilities

• Work directly with infrastructure and network engineering teams to gather technical requirements and translate them into clear, standardized documentation.
• Create high-quality diagrams, workflows, and technical visuals using Lucid (mandatory).
• Update, improve, and consolidate existing documentation within Confluence .
• Produce documentation that meets PCI audit, SOX, and general GRC compliance standards.
• Standardize templates, documentation formats, and naming conventions for repeatable auditor reviews.
• Document IP addressing schemes, network flows, infrastructure components, and system interactions.
• Facilitate meetings, gather input from multiple technical teams, and diagram in real time during collaborative sessions.
• Work with auditors and cross-functional partners to ensure documentation aligns with compliance needs.
• Present documentation clearly over video callsscreen sharing, diagramming live, and explaining technical concepts to both engineers and auditors.

Required Skills

• Strong technical writing and diagramming experience (infrastructure/networking focus).
• Lucid and Confluence proficiency required (not MS tools).
• Experience working in a Google Workspace environment (Gmail, Google Meet, Drive, Docs, etc.).
• Knowledge of infrastructure, networking, and IP addressing ; able to understand and speak technical terminology.
• Experience supporting GRC, PCI, SOX, or similar audit documentation .
• Strong communication, facilitation, and stakeholder-management abilities.
• Ability to collaborate with multiple engineering teams and gather detailed technical inputs.

Preferred

• Hands-on documentation experience for PCI or SOX audits .
• Background supporting infrastructure, networking, or security teams.

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